1. Who We Are

 

Odyssey Automotive Limited trading as DBH Vehicle Sourcing ("we", "our", "us") is committed to protecting and respecting your privacy.

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This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, contact us, purchase our services, or engage with us as a customer, prospect, supplier, or business partner.

We comply with the UK General Data 30Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

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2. Information We Collect

 

We may collect and process the following information:

 

Personal Information

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• Name

• Email address

• Telephone number

• Postal address

• Company name

• Job title

 

Vehicle-Related Information

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• Vehicle preferences

• Vehicle ownership details

• Vehicle finance information provided during enquiries

• Vehicle sourcing requirements

 

Business Services Information

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When providing prospecting, lead management, customer retention, or consultancy services, we may process:

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• Customer contact information

• Prospect information

• Business contact information

• Customer communication records

• Sales and enquiry information

 

Technical Information

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• IP address

• Browser type and version

• Device information

• Website usage information

• Cookie data

 

3. How We Collect Information

 

We collect information when you:

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• Complete forms on our website

• Contact us by phone, email, social media or messaging platforms

• Request information about our services

• Engage us to provide vehicle sourcing, prospecting, retention or consultancy services

• Interact with our website through cookies and analytics tools

• Are referred to us by a business partner or existing customer

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4. How We Use Your Information

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We use personal information to:

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• Respond to enquiries

• Provide our services

• Source vehicles on your behalf

• Manage customer relationships

• Deliver prospecting and lead management services

• Improve our products and services

• Maintain business records

• Comply with legal and regulatory obligations

• Send marketing communications where permitted by law

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5. Lawful Basis for Processing

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We process personal data under one or more of the following lawful bases:

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Contractual Necessity

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Where processing is necessary to provide services requested by you or to enter into a contract.

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Legitimate Interests

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Where processing is necessary for our legitimate business interests, including:

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• Managing customer relationships

• Providing prospecting and lead generation services

• Business development

• Improving our services

• Preventing fraud

• Protecting our business interests

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Legal Obligations

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Where we are required to process information to comply with legal or regulatory requirements.

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Consent

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Where required by law, we will obtain your consent before processing personal information for specific purposes such as certain marketing activities.

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6. Business Client Data and Lead Management Services

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Where we provide lead management, prospecting, customer retention, business development, or consultancy services to business clients, we may process personal data on behalf of those clients.

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Depending on the nature of the service provided, we may act as:

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• A Data Processor, processing personal data solely on the instructions of our client; or

• An Independent Data Controller where we determine how and why certain personal data is processed.

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Where we act as a processor, we only process data in accordance with our contractual obligations and our client's instructions.

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We implement appropriate security measures to ensure all personal data remains protected.

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7. Sharing Your Information

 

We may share information with:

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• Vehicle dealers and suppliers

• Finance providers

• Service providers and contractors

• CRM and software providers

• Professional advisers

• Regulatory authorities

• Law enforcement agencies where required

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We only share information where necessary and ensure appropriate safeguards are in place.

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We do not sell personal data.

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8. Data Retention

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We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, regulatory and business requirements.

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Where no legal requirement applies, we will generally retain customer and prospect records for up to six years following the last meaningful interaction.

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9. Data Security

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We take appropriate technical and organisational measures to protect personal information from:

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• Unauthorised access

• Loss

• Misuse

• Disclosure

• Alteration

• Destruction

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Access to personal information is restricted to authorised personnel and service providers who require access to perform their duties.

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10. Cookies

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Our website uses cookies and similar technologies to improve user experience, analyse website traffic and support website functionality.

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You can control cookies through your browser settings.

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11. Your Rights

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Under UK GDPR you have the right to:

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• Access your personal data

• Request correction of inaccurate information

• Request deletion of your information

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent where processing is based on consent

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To exercise any of these rights, please contact us using the details below.

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12. International Transfers

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Where personal information is transferred outside the UK, we will ensure appropriate safeguards are in place to protect that information in accordance with applicable data protection laws.

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13. Children's Privacy

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Our services are not directed at individuals under the age of 18 and we do not knowingly collect personal information from children.

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14. Changes to This Policy

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We may update this Privacy Policy from time to time. Any updates will be published on this page together with the revised effective date.

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15. Contact Us

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Odyssey Automotive Limited
Trading as DBH Vehicle Sourcing

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Email: sales@odyssey.london

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If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

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